Shopping Information
Promo Code Terms & Conditions
*TERMS AND CONDITIONS:
Offer valid from 1/31/2013, to 3/31/2013. Offer valid only in the U.S. Products cannot be shipped outside the U.S. The promotion applies only to online consumer purchases and is not valid for retailers.
Purchase one or more of Michelin's Like a Local guide from ShopMichelin.com; and receive 50% off the standard retail price of each product purchased. Add the item(s) to your ShopMichelin.com shopping cart; enter promo code SPRING13, and continue with the order. The discount will be automatically applied at check-out.
This offer is not valid or redeemable with any other Michelin promotion or offer. Tampering with, altering or falsifying purchase information constitutes fraud. All decisions made by Michelin (or its authorized representatives) relating to the validity of any submissions are final and binding. This promotion is subject to all federal, state and local laws and regulations. Michelin reserves the right to modify or discontinue this offer, products and/or services at any time for any reason. No cash refunds. Online offer only. No fax or phone orders accepted. Please retain copies of ShopMichelin.com order information. THIS OFFER IS NOT VALID WHERE PROHIBITED OR RESTRICTED BY LAW. This offer expires 3/31/2013.
Shopping Guide
How to Shop
Shopping at the Michelin consumer shopping site is easy. You can place corporate orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
Product Search
If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the eStore.
You will be taken to a page, which will display your search results. From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the eStore, let us know! Email us at ShopMichelin@bdainc.com.
Inventory Availability
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 877.213.4741 (5 a.m. - 5 p.m. Pacific) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
Sizing Chart
| SM | MD | LG | XL | XX | 3X | 4X | |
| Unisex / Men's | 34-36 | 38-40 | 42-44 | 46-48 | 50-52 | 54-56 | 58-60 |
| Big / Tall | 42-44 | 46-48 | |||||
| Women's | 4-6 | 8-10 | 12-14 | 16-18 | 20-22 | 24-26 | |
| Youth | 8/9 | 10/12 | 14/16 |
Ordering & Payment Options
Online Ordering
Purchases can be made via VISA, MasterCard or AMEX.
Offline Order Form
If you wish to pay by check, money order or prefer offline ordering, please complete our offline order form and submit via U.S. Mail or fax. Please call customer service at 877.213.4741 for accurate shipping & handling charges to enter on your order form.
Shop in Person at One of Our Stores
Michelin on Main Retail Store:
550 South Main Street
Suite 102
Greenville, SC 29601
(864) 241.4450
Michelin on Main Store Hours:
Monday - Thursday 10am - 5pm
Friday & Saturday 10am - 7pm
Sunday 12pm - 5pm
Michelin Trademark Stores:
|
Michelin North America, Inc. HNA Trademark Store One Parkway South Greenville, SC 29615 (864) 458.6170 |
Michelin North America, Inc. US1 Trademark Store 1401 Antioch Church Road Greenville, SC 29605 (864) 458.1335 |
|
Michelin North America, Inc. US3 Trademark Store 1000 International Blvd. Spartanburg, SC 29301 (864) 599.3311 |
Michelin North America, Inc. MSTC Trademark Store 505 Michelin Road Greenville, SC 29605 (864) 422.3032 |
|
Michelin North America, Inc. US4 Trademark Store 3995 Mance Newton Road Midland City, AL 36350 (334) 983.2257 |
Michelin North America, Inc. US2 Trademark Store 6301 Highway 76 Sandy Springs, SC 29677 (864) 260.2150 |
|
Michelin North America, Inc. US5 Trademark Store 2420 Two Notch Road Lexington, SC 29072 (803) 951.5627 |
Via Mail:
Shop Michelin
c/o BDA
Dept #3033
PO Box 34936
Seattle, WA 98124-1935
Via Fax:
425.492.7697
Canadian International Orders
Process your order online as normal, the correct shipping and handling charge will be added to your order total. A $15 processing fee will apply to all Canadian and International orders.
All Other International Orders
To place an international order, please email your selections to ShopMichelin@bdainc.com. You will be notified within 24 hours via e-mail of the freight charges and order total. Once you have received your notification email, please respond with your confirmation within the next 72 hours. If we do not receive your authorization within that period of time, your order will be cancelled. You may also call your order into a Customer Service Representative at . A $15 processing fee will apply to all International orders.
International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Michelin consumer shopping site is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, direct bill or wire transfer.
Please call or e-mail ShopMichelin@bdainc.com for a shipping quote and/or questions, Monday - Friday, 5am - 5pm PST.
Gift Certificates
When you purchase a gift certificate online, you will receive an electronic certificate via email. Our gift certificates can be redeemed online, via fax, phone or mail. Any gift certificate you purchase now will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift certificates can be used for future orders by re-entering your existing number. To obtain your gift certificate balance at any time, just e-mail ShopMichelin@bdainc.com or call 877.213.4741
You may use your gift certificate in several ways:- Online at www.ShopMichelin.com
- Over the phone at 877.213.4741
- Fax to 425.492.7697.
- Via U.S. Mail:
Shop Michelin
c/o BDA,
Dept #3033
PO Box 34936
Seattle, WA 98124-1935
- Gift certificates are redeemable for promotional merchandise online at www.ShopMichelin.com and in person at the Michelin on Main store in Greenville, SC, as well as Michelin Trademark Stores.
- The Gift Certificate number is immediately redeemable. Please keep this information secure.
- The value of the Gift Certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
- Gift Certificates are not redeemable for cash and cannot be returned for a cash refund.
- Lost or stolen Gift Certificates will not be replaced.
- If your order total exceeds the Gift Certificate amount, please include payment for the balance.
To purchase gift certificates online, click here.
Sales Tax
We are required by law to collect applicable state tax on all purchases shipped to AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, WI
Shipping Information
Domestic Shipping and Handling Rate Chart
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. A minimum shipping charge of $7.95 applies to each shipment. Upon checkout, you will have the option to ship via next day, 2-day, or 3-day air. In order to ensure same day processing, your order must be placed by 1 p.m. Pacific.
Same Day Shipping Options
If you would prefer an expedited shipping service you can do so online.
- Upon Checkout, you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day. If you would like same day processing, your order must be placed by 1 p.m. Pacific. $15.00 rush handling fee will apply.
- If you have any questions about expedited shipping and processing, please call customer service at 877.213.4741.
- Rush service not available for all International Orders.
- If an international package is refused for any reason, Michelin consumer shopping site will not refund the customer for the merchandise or shipping & handling charges. Michelin consumer shopping site does not pay for return shipping when the package is abandoned internationally.
Customer Support
How to Contact Us
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday - Friday, 5 a.m. - 5 p.m. Pacific
Toll free phone number: 877.213.4741
International phone number:
Custom Orders: 317.616.3492
Email: ShopMichelin@bdainc.com
Fax: 425.492.7697
Mailing Address:
c/o BDA
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072
We appreciate your business and hope that you will visit the Michelin consumer shopping site again in the near future.
Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 877.213.4741 for details. For all customer choice returns, a 10% re-stocking fee will apply.
