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Shopping Information

Custom Order Requests

BDA Special Order Representatives are ready and available to help you create options for nearly any product, event or promotion you can imagine. This website is full of great ready-made solutions, but we know they cannot fill all your specialized needs. BDA is your authorized resource for branded merchandise solutions.

  • We can help you create custom products to fit your specific needs.
  • We can add custom text to many items shown on this website.
  • We can provide additional color options.
  • We can kit and customize packaging and ship to multiple locations.
Specialty created orders will be held to manufacturer minimums. For apparel, the minimum is 24 units (excluding needs for Big/Tall and Plus sizes). Minimums on all other goods vary by style and item type, please contact us today for a quote. Lead-times vary and may require additional cost.

Hours of Operation: Monday - Friday, 8:00 a.m. - 8:00 p.m. EST

Toll-free Phone Number: 1.800.735.0439

International Phone Number: 425.492.2547

Email: DowCustomTeam@bdainc.com

Shopping Guide

How to Shop

Shopping at the Dow Gear Store is easy. You can place orders in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock: The item you are requesting is currently in stock and available to ship.
  • Pre-Sell: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1.800.735.0439 (Monday - Friday, 8:00 a.m. - 8:00 p.m. EST) to speak with a customer service representative.

Sizing Chart

  SM MD LG XL 2X 3X 4X
Unisex/Men's 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's 4-6 8-10 12-14 16-18      
Youth   8/9 10/12 14/16      

Ordering & Payment Options

Online Ordering

We're pleased to offer you online ordering using the following methods of payments:

  • Visa
  • MasterCard
  • American Express

Once you've finished shopping and verified that the correct items are in your cart, click the "Checkout" button to proceed to checkout.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Shipping Information

Domestic Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to ship via ground, next day, 2-day, or 3-day air.

All Other International Orders

To place an international order, please email your selections to dowgearsupport@bdainc.com. You will be notified within 24 hours via e-mail of the freight charges and order total. Once you have received your notification email, please respond with your confirmation within the next 72 hours. If we do not receive your authorization within that period of time, your order will be cancelled. You may also call your order into a Customer Service Representative at 425.381.2225.

International Payment Information

Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Dow Gear is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.

International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, direct bill or wire transfer.

Upon Checkout

  • Upon Checkout you will have the option to ship via Ground.
  • If you have any questions about expedited shipping and processing, please contact customer service.

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation: Monday - Friday, 8:00 a.m. - 8:00 p.m. EST

Toll-free Phone Number: 1.800.735.0439

International Phone Number: 425.492.2547

Email: dowgearsupport@bdainc.com

Mailing Address:
Dow Gear Store
15525 Woodinville-Redmond Road
Woodinville, WA 98072

We appreciate your business and hope that you will visit the Dow Gear Store again in the near future.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1.800.735.0439 for details.

Customer Service

dowgearsupport@bdainc.com
International 425.492.2547 | U.S. 1.800.735.0439, Monday-Friday, 8 a.m. to 8 p.m. EST

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