How to Shop
Shopping at the ExxonMobil Merchandise Shop is now easier. You can place personal and corporate orders on-line in a secure environment. We use advanced encryption technology. Just follow the directions and you'll be able to select and purchase from among hundreds of products. Beneath each of the items in our collection, you'll see the button "add to cart."
Items you see on the Canada part of the website are only available to ship within Canada. We cannot ship those items outside of Canada.
To switch to the Canada part of the site, simply click the "Ship To..." drop down on the top right hand side of the site and select "Canada" and click "Save".
When using the "add to cart" button, the item you've selected will be added to your shopping cart. If you need to choose a size, please select the appropriate size in the combo box before you add the item to your cart. When you've finished shopping please click on "view shopping cart," where you can review your totals, then select the "checkout" button.
You will see this link | View Cart | in the upper right hand corner of your screen while you shop. You may click on the cart at any time to view, modify or delete items from your shopping cart.
The ExxonMobil Merchandise Shop has two ways to make searching for products easier:
If you are looking for a specific product, the top navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the Web site.
- By item number: Use this option when you know the catalog item number of the item for which you are searching. Enter the item number and click Find.
- By item name: Enter a name or names of items you wish to find. For instance, jacket or black mug. You will have the best results if you enter the item name as a single item (cap instead of caps). This search is helpful when you are looking for a specific item.
- By product type: If are looking for a range of products within a category, searching by product type is useful. Select one of the product types from the drop-down box. For instance, if you select "Drinkware" your search will return all items which fall within that category, including travel mugs, drink koozies, sport bottles, ceramic mugs, etc.
- By price range: When you have a budget you are trying to meet, the price range search can come in handy. Simply select the maximum price from the drop-down box. Your search results will only display items which are less than or equal to the maximum price you selected.
With each of the search options, you will be taken to a page, which will display your search results. From that search results page you may choose to add the item directly into your cart (+ Add to Cart) or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the site, let us know! E-mail Bensussen Deutsch & Associates, L.L.C. (BDA) at ExxonMobil@bdainc.com.
When placing your order on-line, you will see one of the following icons next to each product with its availability status. Please see below for descriptions of these icons.
The item you are requesting is currently in stock, and available to ship.
The item you are requesting is pre-sale and will begin shipping as soon as it arrives in stock
The item you are requesting is on re-order, and will be available shortly. When you see this icon while shopping, simply click to be redirected to the personal shopper product assistance form. If you would like to know a specific ETA on items on re-order, please call 1.866.810.7995 and speak with a customer service representative. A postcard will be forwarded for ETA verification and order options as well.
The item you are requesting is out of stock and no longer available. When you see this icon while shopping, simply click to be redirected to the personal shopper product assistance form.
Back Ordered Items
Any items that you order which exceed the available quantity will remain on order in a back ordered status. Please note that the back ordered portion of your order will ship to you in one shipment once they are all in stock. Shipping and handling charges are estimated on order total. A minimum of $7.95 per shipment applies. If you have any questions regarding your back ordered items, please call 1.866.810.7995 to speak with a customer service representative.
If your order quantity exceeds the inventory on-hand, you have the option to create a Factory-Direct Order for that item. When placing your order, you will be notified with the “Factory-Direct Alert” at the top of the page. You will then be provided with the production and shipping time, minimum order quantity and options for placing a Factory-Direct Order. You may also choose to back order the product or cancel and continue shopping at that point, by choosing the appropriate button:
+ Place in Cart – Accept Back Order
+ Cancel and Continue Shopping
Please note that all Factory-Direct Orders will be shipped to you separately via standard ground shipping only. Factory-Direct Orders are non-refundable once submitted unless a manufacturer’s defect has been identified upon receipt. At checkout you will receive a separate order number for each Factory-Direct item ordered. For questions about Factory-Direct Orders, please contact customer service at 1.866.810.7995 Monday-Friday, 8:00 a.m. – 8:00 p.m. EST.
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The products on this website have been tested to meet US regulatory requirements.
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Ordering And Payment Options
Online Ordering and Payment Options
When ordering online, you may use American Express, VISA, MasterCard or Gift Certificates.
If you wish to pay by check, money order or gift certificate or prefer offline ordering, please click to download our offline order form and submit via U.S. Mail or Fax.
PO Box 31001-2214
Pasadena, CA 91110-2214
Via Fax: 1.425.398.4346
When you purchase gift certificates online, you may choose to receive a Gift Card via mail or an Electronic Gift Certificate via email. Your gift certificates can be purchased and redeemed online, in addition to fax, phone and mail. Any gift certificates purchased will have a serial number, such as 1111-2222-3333-4444 or 1111222233334444. When you redeem your gift certificate, any remaining balances in excess of your order total can be used for future orders by re-entering your existing serial number. To obtain your gift certificate balance at any time, just email ExxonMobil@bdainc.com or call 1.866.810.7995.
Enter Gift Certificate number(s) and your credit card information in the appropriate fields. No deductions are made from your Gift Certificate until your order is ready for shipment. If the value of your order is greater than the value of your gift card at the time of shipment, we will charge the balance of the order to your credit card. If the value of your order is equal to or less than the value of your gift card, no amount will be charged to your credit card.
If You Are Buying For More Than One Person:
When ordering multiple e-gift certificates please place a separate order for each recipient so that they may receive a unique e-mail message. Shipping charges do not apply to e-gift certificate-only orders.
Paper Gift Certificates
When ordering multiple paper gift certificates we recommend entering each order separately if you want the gift certificates mailed directly to the recipients. Enter the recipient's address in the shipping address area at checkout. (For example, five different recipients requires five different orders.) Shipping charges do not apply to gift certificate-only orders.
You may redeem your gift certificate in several ways:
- Online at www.exxonmobil.com/shop
- Fax to 1.425.398.4346
- Over the phone at 1.866.810.7995
- Mail Order:
PO Box 31001-2214
Pasadena, CA 91110-2214
Terms and Conditions:
- Gift certificates are not valid at Exxon or Mobil stations.
- The gift certificate number is immediately redeemable. Please keep this information secure.
- The value of the gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Lost or stolen gift certificates will not be replaced.
- Please use your gift certificate within two years. This does not apply in California or other states where prohibited by law.
- If your order total exceeds the gift certificate amount, please include payment for the balance.
There is a $20 processing fee added to all international orders. Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fee's mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. BDA is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
- Canadian/International orders must be prepaid in U.S. dollars.
- Payment Types: Money order, credit card, or wire transfer.
- Freight quote required for international shipments.
- Call 425.485.8106 for details.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.
Same Day Shipping Options
Upon checkout, you will have the option to ship via next day, 2-day, or 3-day air.
If you would like same day processing, your order must be placed by 1:00 p.m. PST.
$20 rush handling fee will apply.
If you have questions about expedited shipping and processing or the $20 rush fee, please call customer service at 1.866.810.7995.
International Shipping Options
International shipments require a rate quote. Please refer to the
International Shipping Information section for details.
Please call our toll free number at
Monday - Friday, 8:00 a.m. - 8:00 p.m. EST. Your customer service representatives
are available to assist you with your questions. Or you may e-mail us at ExxonMobil@bdainc.com.
PO Box 31001-2214
Pasadena, CA 91110-2214
We want your feedback
Please tell us...
- If you have an idea for a new product, please let us know.
- If you have a comment or suggestion in regard to your customer experience, please let us know.
Please click here for a direct link to our customer service desk: ExxonMobil@bdainc.com
We appreciate your business and hope that you will visit our Web site again in the near future.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1-800-277-7477 for details.
For all made to order items, returns will only be accepted for product defects. Items must be returned within 15 days of receiving your order.
The ExxonMobil Merchandise Shop program is managed by Bensussen Deutsch & Associates, L.L.C., which upholds ExxonMobil Privacy Policies.
ExxonMobil Merchandise Shop has chosen Netscape's SSL (Secure Sockets Layer) encryption security for your Internet transactions. When you arrive at the ExxonMobil Merchandise Shop order form page, SSL will announce security with a pop-up message. The key or lock in the lower left of your browser will turn from broken to whole, and from light blue to dark blue. This is your confirmation that the information you enter will be transmitted in the most secure method available, dependent upon your browser's capabilities.
Specialized Services and Event Planning Options
Customized Products and Services
Your ExxonMobil Special Services Representative is devoted to making your job a little easier. They can design and build a new item for your special event. Along with your logo products shown in your catalog, your Special Services Rep has access to more items than you can imagine. Being dedicated to ExxonMobil means that your Special Services Rep will help you select appropriately branded merchandise for your next event, sales meeting or employee incentive program. Customize merchandise with a special event logo? It can be done! Call us today!
We hope that your shopping experience is a pleasant one. We would like to hear your feedback. E-mail us at ExxonMobil@bdainc.com.
When Should I Call My Special Service Representative?
- I want to order a large volume of web merchandise for my next trade show or special event.
- I want to add my team or department logo to an item I see on the Web site.
- I want to customize a shirt or other web merchandise with a logo of an upcoming event.
- I like an item on the web, but would like it in a different color.
- I need assistance with international shipping and a timely delivery.
- I am in charge of planning the next regional sales meeting. We will need team shirts, prizes, and a variety of accessories, including badge holders and key chains.
- We would like to give a gift with purchase - I need 10,000 pieces @ $2.00 - what can we do?
- My department is working on a product launch and we need complimenting products for giveaway.
- There is an event upcoming, in which we need to purchase 10 speaker gifts @ $100.00 each and gifts for 1,000 attendees. We want something commemorative.
- I need to have 10,000 shirts printed with the new project graphics.
When you need a special product purchase for an event, sales promotion, safety or incentive program, we are here to help.
To reach your Special Services Representative, please call (425) 492-7661 between 8 a.m. and 6 p.m. (Pacific), Monday through Friday, or e-mail InsideSalesTeam@bdainc.com.
For non-catalog related custom orders you can also contact:
- For Upstream and Downstream, Dealers and Distributors: Emily McClain at (317) 616-3485